Troubleshooting - Track steps using Fitbit

[Shikudo]

1. Log steps in Fitbit first then return to our games.
2. Try switching internet connection if it doesn’t work.

Checklist:

[1/2 Please make sure the steps are logged into Fitbit dashboard or Fitbit app

[2/2] Now try to wait a little bit and open Fitness Fantasy, it may take a few tries

Possible fixes:

[1] Try again with a different internet connection

A good internet connection is essential for uploading your Fitbit steps to the Fitbit server and allow our games to sync them to the game.

[2] Revoke Fitness RPG’s data access in Fitbit’s dashboard, then reconnect to Fitbit from Fitness RPG.

[3] Check Fitbit’s dashboard, if Fitbit is requiring you to change your password, change it and then allow Fitness RPG’s data access will resolve the issue.

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If you haven’t connected Fitbit, please check this page:

How to track steps with Fitbit?

[1/2] Choose Fitbit when the “Select Device” popups up. It will redirect you to the Fitbit site where you need to enter credentials [11%20PM] [2/2] Remember to always check (sync) your steps in Fitbit app first before returning to Fitness Fantasy. [45%20PM] If you have troubles tracking steps, please check our troubleshooting page: https://forum.shikudo.com/t/troubleshooting-track-steps-using-fitbit/2433

[Jess_Jones]

Is there a Fitbit bug as my charge HR is not syncing for the past 2days using a iPhone 7

[marspark]

Hi @Jess_Jones, does any other Fitbit compatible apps works with sync?

[badaxe]

Having difficulty with the game tracking my steps using my fitbit flex. I am stuck in the beginning where it ask for you to walk 10 steps and i did then when i tried to click back it is still on the walk 10 steps screen I cant close the app because then it starts me all over where i must choose again and then the problem repeats. I am sorry if I wrote this in the wrong spot I am not really forum savy.

[marspark]

@badaxe thank you for reaching out. Have you tried to sync with the fitbit app first under a good internet connection?

[badaxe]

I uninstalled and then reinstalled and the issue was resolved thank you for your rapid response

[Hartman]

I never had any trouvle with my fitbit charge 3 maybe it because I set it on always sync.

Master code: d5wgy (power tablet server)

[GoMe]

@marspark I have tried different server but no success. How can I check that I am connected to the Fitbit? Still no steps coming through
Even if they are on Fitbit app

[marspark]

Please click Fit Savior → Device

[GoMe]

Thanks so much. All my past steps have now come through!

[Chelsea_Lewis]

Hello- is there a way to switch how your steps are tracked once you’ve already begun a game? I started using with my phone but just got a FitBit Inspire and I wanted to use that to track my steps for the game now instead. Is this possible?

[marspark]

Hi,

Sure, you can switch the tracking device in Fit Savior (the character) → Devices (last tab)

[C-Bass]

Last couple days fit rpg is not syncing my steps. Fitbit app is updating regularly with no issues.

Tried troubleshooting tips with no success