Hi, my game kept freezing on 91%-92% earlier today so I reinstalled the app. When I got a message if I wanted to restore from cloud I hit yes and it brought my old account back but crashed right after restoring. I relaunched the app but it had a new game and wouldn’t let me restore from cloud so I reinstalled again. But now it shows that my cloud has that previous new game saved to it. Can you guys restore my first account back please?
My new ID is: M33UUz7C@
My first ID was: v3!gEPF2B
Hi Kuhz,
I’m really sorry you have been affected by the loading issue. We are urgently investigating this at the moment.
I have transferred the progress to the new account. Please let me know if you have any issues getting this.
Thank you!
Whenever I upload my first game from the cloud the game crashes, and when I restart the game it crashes on the intro movie every time…
Hi @Kuhz can you please try again? We’ve had a minor update on the server. Please let me know how it goes?
It still crashes on intro after I upload from cloud…
I’m using iPhone 6
Hi @Kuhz,
I’ve checked your data in the database and unfortunately, the tutorial data has been corrupted.
Can I please suggest we manually make a new progress and transfer it over to a new account?
We are very sorry for the troubles caused, please let me know if you have any questions or concerns.
Best regards,
Mars
Hi Kuhz,
The new progress has been transferred to the new ID. Would you like to check if you can access it now?
Thank you!
I got it, works fine now. thank you!
The loading issue fix update (v2.2.6) is now live in both stores. Please let me know how you go with this update. Thank you for your patience with us.