[RESOLVED] Fitbit sync issue for v2.1.10 (please upgrade to v2.2.6)

Pocket Plants Bug
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I have an iPhone SE with iOS 10.3.1 and a Charge 2 HR

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Hello again … any idea when this bug may be fixed ? I’m using my phone for steps in the meantime but it is slowing down my progress
Ps love the game …hope more worlds will be added before I reach the end !!

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Hi Doreen,

I’m really sorry for all the inconvenience caused. We are very closed on finding a solution to the Fitbit issue. I will let you know as soon as the solution is ready.

Thank you for your patience and support.

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My step is not counting anymore
I use fitbit charge2
And I us Iphone 6s+ (iOS 10.3.1)
my id : FPB-YaX2p
Plz solve the problem!!! Help

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II have an iPhone 6 - 10.3.1 as well - Fitbit steps won’t sync at all- I had 20k today too! I’m wondering if I should switch it back to sync with my phone?
Player ID- MCN4CA74p

Getting amethysts is already so hard and now I’ve lost 20,000 steps worth. Progressing through this game is like swimming through molasses.
I tried to sync to my phone instead and got this message… Seriously?!

IMG_5257.PNG750×1334 204 KB

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Hi everyone, @jihavan @Doreen @Kalidarl @LewesGirl @Ayang199 we’ve found the cause of the issue. We’ll submit a build on Wednesday and hope Apple will approve it soon. Thank you for your information, it has helped us with the debug process.

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I came here to post about my Fitbit problem but I’m happy to see you’ve seen to have solved it! I do 10,000 steps a day and haven’t been able to get steps for over a week. :frowning: can’t wait for the fix!

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I’ve linked to my phone in the meantime …not as many steps logged but at least it’s something !!

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iPhone 7
version 10.3.1 (14E304)
game ID MnqyN*vQp

My Fitbit steps synced once on May 10, but by that time I had many more than my maximum storage. I lost a lot of steps! I immediately converted all of those steps, in case the problem wasn’t actually fixed. Good thing I did, as it hasn’t synced since.

I only wish I had converted the tens of thousands of steps I had when the system first became “stuck.” But at least I learned my lesson.

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I’m having the same problem. I was all excited when it synced once, but nothing at all since then.

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iPhone 6+
iOS 10.3.1
Fitbit Charge 2
ID: Fn8n*s$cp

I’ve lost about 60,000 steps :sob:

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Hi everyone, @Emeowly @Doreen @editorgrrl @RevAleka @Dani we’ve submitted the build already, it normally takes about 4~5 days before it’s approved by Apple. I’ll update this ticket once it’s gone live. Thank you very much for your patience and support!

Best regards,
Mars

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That’s awesome! Will we be credited anything for all the missed steps? Thanks!

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@Dani probably not in terms of steps but we’ll take another form.

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@chiiz33 @Klmd4 @Kalidarl @Mutch05 @RevAleka @Ayang199 @Doreen @jihavan @LewesGirl @Emeowly @editorgrrl @Dani

The Fitbit fix update is now live in Apple App Store. Please let me know how you go with this update. Thank you for your patience!

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I was told over a week ago that the problem was resolved and it has since synced one time. It still isn’t importing my steps at all.

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The fix is working for me, thank you!

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Thunderbirds are GO ! Steps syncing with my Fitbit :grinning: Thanks guys !

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Hi @EmmKat, have you upgraded to version 2.2.6?

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