Lost data after reinstallation

I’ve lost all my progress in the game.Can you pls fix this?:disappointed:

Hi osmimi,

Are you able to get in the game? If yes, could you send over your game ID so that we can try to retrieve the progress?

Thank you!
Mars

Hi osmimi,

I just realised you have send over the ID in another post. I’ve transferred the progress over, would you like to check if everything OK now?

Thank you!