App keeps crashing even after reinstalling app

Aloy · July 10, 2020, 10:55am

Hi, the app has since keep crashing when I open the app. It was working fine earlier but now I am unable to load it. Please look into this.

Kirakira · July 10, 2020, 11:24am

I have the same problem for my iPhone too. Kept crashing.

Odyssey · July 10, 2020, 12:13pm

Me too. The App keeps crashing with my iPhone, somebody please fix it.

9202329853f2ad7b746d · July 13, 2020, 5:02am

I have the same problem for my iPhone11

marspark · July 13, 2020, 5:06am

@Aloy @Kirakira @Odyssey @9202329853f2ad7b746d Thank you for reaching out. A few questions:

when does the crash happen?
your game id so I can double check your data
what did you do in the game before the game starts crashing (if you remember any)
if you can send us a screen capture to mars.zhu@shikudo.com that’ll be very helpful!

Thank you!