Hey, i enjoy the game very much but have a serious problem that hinder my progress very much
When i get a box to double my earnings or get topazes it never loads, i wait forever and nothing
I tried to clear ad cache but nothing works
What shall i do?
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Have you tried changing your Internet environment? From WI-FI to 4g, vice versa or from one WI-FI to another WI-FI?
Which country do you live in? Are you on Android or iOS? Are you able to send over a screenshot when it stuck in loading?
Thanks!
I tried to play in my house with my wifi, in the street with 3G/4G but no avail i am just stuck!
I live in Israel and have an iPhone 6s with OS 11
I will - here it is
I can wait forever the box is opened but the ad wonât load and since the box havenât go away no others will appear unless i close and open the app
I have the same problem here in the US. Iâve tried on/off WiFi. I have apple iOS
What about the âWatch Adsâ icon? Can you watch any ads via that section?
No. Once itâs frozen, I have to close the app and start over, however, I miss the opportunity to collect those diamonds or XP points. I have tried to do a reset ads and sometimes, not very often, the âcollectâ icon will appear after that. But this is like a 10% chance that will work.
Which iPhone and iOS version are you on?
No i canât - in that situation the screen turns black and nothing ever comes up.
So, can you offer any solutions to the problem?
@Yanivsims weâve contacted our ad supplier yesterday and normally theyâll reset the cache so youâll start seeing ads again. Have you tried to âclear cacheâ in the settings page? Also a reinstall can help but please remember to connect to a Facebook account!
Please let me know.
Thanks i am finally! seeing ads and getting the awards